This is a textbook about logistics. It describes the way that materials move into an organisation from suppliers, through the operations within an organisation, and then out to customers. As you can see,we take a broad view of logistics, looking at every kind of ‘organisation’, moving every kind of ‘material’. We talk about manufacturers moving tangible goods – and service providers moving materials for their intangible services. Every organisation needs a reliable flow of materials. Logistics is an essential function, and managers have to make the movement of materials as efficient and effective as possible. This is best done by an integrated function that is responsible for all aspects of material movement. The results are important, as they directly affect customer service, costs – and just about every other measure of performance
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